IT SUPPORT/HARDWARE/NETWORKING ENGINEER-NOIDA/OLITSEN

Experience: 2 - 5 Years

Location:

Noida

Education: UG - B.Tech/B.E. - Computers,BCA - Computers,Diploma - Computers PG - Any PG Course - Any Specialization

Industry Type: Industrial Products/Heavy Machinery

Role: System Admin

Functional Area: IT-Support, Telecom, Hardware

Posted Date: 18 Jul

Desired Candidate Profile

1) Ability to work efficiently and independently.

2) Should be able to respond to customers promptly
3) Customer service skills.
4) Proficient in Internet applications such as FTP, DNS, cpanel, WHM, Web browsers, e-mail etc.
5) Interpersonal, presentation and organizational skills are essential.
6) Should be able to analyze and interpret technical procedures, professional journals and business periodicals.
7) Problem analysis and problem solving skills.
8) Knowledge of word processing software, database software and internet software.
Job Description
1) Provide customer service and support.
2) Identify technical issue and resolve the problem via phone, email or any other electronic medium.
3) Analyze problems with the help of automated diagnostic programs.
4) Resolve recurrent problems and difficulties.
5) Configuring the computer to internet connection through modem or DSL router as required by the client.
6) Configuring internet related software applications.
7) Train clients in system operation and software applications related to Internet.
8) Identify, resolve and advice on operational issues in the systems.
9) Create new accounts using software tools.
10) Trouble shoot technical and non-technical issues related to web hosting plans and services.
11) Providing technical support for escalation issues of first level.
12) Writing reports, procedure manuals and business correspondence.

Keywords: IT SUPPORT, IT HARDWARE, NETWORKING

Company Profile Headquartered in Tokyo Japan, & operating in more than 120+ countries across the globe, it is the worlds leading supplier of student and laboratory microscopes for the domestic and export markets across the Globe.

Contact Details

Company Name: Turnaround Scientific Management Solutions

Website: http://www.turnaround.co.in

Executive Name: Ms. Shweta Kaul

Email Address: naukrijp2@gmail.com,turnaroundhr@gmail.com